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You had bought a mobile phone …

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You had bought a mobile phone from a reputable showroom in Mumbai but after a month it developed a serious fault. The showroom manager is not ready for immediate repair or replacement of the same. Write a letter to the Customer Relations Director bringing the problem to his notice and request him to take urgent action in the matter. You are Deepak/ Deepa of c 2/8, Ankur Enclave, New Delhi.
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