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real Southy is a chain of …

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real Southy is a chain of South Indian food serving restaurants spread across different parts of India. they specialise in serving pure south indian food having wide variety of dishes . through feedback from the customer they analysed that there is a need for improving the customer satisfaction in their resturants. for improving customer satisfaction they set criteria in various terms like time taken by a customer to wait for the table., time taken to place orders and time taken to collect order. the performance of the staff continuously monitored in the light of criteria set in various parameters. a) identify the function of management portrayed in above case . b) explain the steps that follow the steps described above in the case of function of management indentified in part (a)
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