What is the format of message …

• Since a message is received at a particular time and conveys important information that the receiver must act upon, a message must have a date and time.
• The name of the person for whom the message is intended must be clearly mentioned.
• The message must convey all relevant details like the name of the person who left the message, the reason for leaving the message and the follow-up action required.

Format:

Body of the Message

1. Put down all the relevant details such as:

• name of the person who gave the message
• reason for leaving the message
• follow-up action required

2. The language used should be clear and accurate.

• Be brief. Write down only the essential details.
• Use short phrases/sentences and not complete sentences, but punctuate properly.
• Avoid using ‘I’ unless essential. Use imperatives if possible.
• Omit verb phrases, articles, determiners and prepositions where possible.
• Use indirect speech.
• Do not add information.