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Manisha's mother always visits service centres …

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Manisha's mother always visits service centres regarding the problems in her home appliances. Mention any three services that can be easily resolved using call centres.

Posted by Harsh Snehal Lokhande 5 years, 6 months ago

CBSE > Class 09 > Information Technology (402)

1 answers

Alok Gupta 5 years, 6 months ago

A call centre (British and Commonwealth spelling) or call center (US spelling; see spelling differences) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre, further extension to call centres administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

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