Read the passage given below and …
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Read the passage given below and answer the questions that follow:
Effective speaking depends on effective listening. It takes energy to concentrate on hearing and to
concentrate on understanding what has been heard. Incompetent listeners fail in a number of ways.
First, they may drift. Their attention drifts from what the speaker is saying. Second, they may
counter. They find counter-arguments to whatever a speaker may be saying. Third, they compete.
Then, they filter. They exclude from their understanding those parts of the message which do not
readily fit with their own frame of reference. Finally, they react. They let personal feelings about the
speaker or subject overside the significance of the message which is being sent.
What can a listener do to be more effective? The first key to effective listening is the art of
concentration. If a listener positively wishes to concentrate on receiving a message, his chances of
success are high!
It may need determination. Some speakers are difficult to follow either because of voice problems or
because of the form in which they send a message. There is then a particular need for the
determination of a listener to concentrate on what is being said.
Concentration is helped by alertness. Mental alertness is helped by physical alertness. It is not simply
physical fitness but also positioning of the body, the limbs, and the head. Some people also find it
helpful to their concentration if they hold the head slightly to one side. One useful way for achieving
this is intensive note-taking, by trying to capture the critical headings and subheadings the speaker is
referring to.
Note-taking has been recommended as an aid to the listener. It also helps the speaker. It gives him
confidence when he sees that listeners are sufficiently interested to take notes, the patterns of eye
contact when the note taker looks up can be very positive; and the speaker’s timing is aided he can
see when a note-taker is writing hard and can then make effective use of pauses.
Posture too is important. Consider the impact made by a less competent listener who pushes his chair
backward and slouches. An upright posture helps a listener’s concentration. At the same time, it is
seen by the speaker to be a positive feature amongst his listeners. Effective listening skills have an
impact on both the listener and the speaker.
(a) On the basis of your reading of the above passage make notes on it using headings and
subheadings. Use recognizable abbreviations wherever necessary and also suggest a suitable
title.
(b) Write a summary of the passage in not more than 80 words using the notes.
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Sivadoss. P 1 month ago
11Thank You