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real southy is a chain of …

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real southy is a chain of South Indian food serving resturants spread across different parts of India. they specialise in serving pure south indian food having wide variety of dishes . through feedback from the customer they analysed that there is a need of improving customer satisfaction in their resturants. for improving customer satisfaction they set criteria in various terms. like time taken by a customer to wait for the table , time taken to place order and time taken to collect the order. the performance of staff was continuously monitored in the light of criteria set for various parameters. a) identify the function of management portrayed here . b) explain the steps that follow the described steps in case of function of management identified in above case
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