Effective speaking depends on effective listening …

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Effective speaking depends on effective listening . It takes energy to concentrate on hearing and
concentrate on understanding what has been heard .
2. Incompetent listeners fail in a number of ways. First they may drift . Their attention drifts from
what the speaker is saying. Second , they may counter. They find counter arguments to
whatever a speaker may be saying . Third , they compete . Then they filter. They exclude from
their understanding those parts of the message which do not readily fit with their own frame of
reference . Finally they react. They let personal feelings about the speaker or subject override
the significance of the message which is being sent .
3. What can a listener do to be more effective ? The first key to effective listening is the art of
concentration. . If a listener positively wishes to concentrate on receiving a message , his chances
of success are high. It may need determination . Some speakers are difficult to follow . either
because of voice problems or because of the form in which they send a message . There i
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